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RETURNS AND REFUNDS

Thinking of returning an item?

If you would like to return an item that you have bought from us, you may do so at any point up to 30 days from when it was delivered. We accept most goods back as long as the product has not been opened and is in a re-saleable condition; for example, the item must have all its packaging, wrapping and tamper seals intact. If the product has been opened then it is deemed you have accepted the item and for this reason cannot necessarily be refunded for.

Please contact us first to sales@natureinks.co.uk   to advise us that you wish to return the item and return to the address on the front of the invoice.

If we agree to the return you must then return it to us under the following conditions:

We will only accept unopened, unused goods for a refund.

You must return the products in their original packaging unopened.

You must return the products by Signed For Delivery either with Royal Mail or Courier.

Once your item is received by us and it meets the criteria above, we will apply a refund to the original method of payment for the value of the goods excluding delivery within 14 working days.

Return items. Send the items you wish to return to Natureinks Ltd once we have agreed to it. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Natureinks Ltd is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

The Store Room 
c/o Natureinks Ltd
Millshaw
Leeds
LS11 8EG
UK


For all printer or printer bundle purchase, we only offer 30 days warranty on all printer model. The remaining 11 months warranty are given directly through manufacturer. If you do not agree on this term, please find other alternative. 

Please note you will not receive a refund or reshipment if you use over 25% of the product!

WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.

Exchanges

Unfortunately, we are unable to offer product exchanges at this time, should you wish to exchange your item for another product, please arrange a return for the unwanted item and place an order online for the product you would like to buy.

Damaged Goods

Should an item arrive damaged, please contact us within 5 working days of delivery and we will be able to assist you. We regret that we are unable to acknowledge claims for damage should we be informed outside of this time scale. In the event of receiving damaged goods please contact us on sales@natureinks.co.uk  

CANCELLATIONS

Under the distance selling regulations, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Natureinks Ltd in their original, unopened and unused condition.  You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, your order may be dispatched at any time, even before you receive your dispatch confirmation email. If your order has already been processed and dispatched, you will need to return the order to us.

Your statutory rights are not affected.